eq777 Privacy Policy

1 How and What Information Is Collected

eq777 may collect your information in various ways in order to provide its services. Below is a detailed description of what information is collected and how.

1.1 Information Provided at Registration

When you open an account or log in to eq777, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address (Bangladesh)
• National ID card or passport details (for KYC verification)
• Preferred payment method (bKash, Nagad, Rocket, or Upay account details)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Time spent on the site, pages visited, and click patterns
• Login and logout times and dates
• Transaction history and gaming activity records
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification, fraud prevention, or compliance with applicable law, we may collect information from trusted third-party sources, always operating within the scope of this policy.

2 Use of Collected Information

eq777 uses your information only for legitimate and stated purposes. Your information will not be used for any purpose other than those listed below:

• Account Management: For registration, login, password recovery, and account security.
• Service Delivery: For providing gaming services, processing payments, and issuing bonuses and promotions.
• Identity Verification (KYC): For age confirmation (21+) and fraud prevention.
• Legal Compliance: For following applicable laws, regulations, and regulatory authority guidelines.
• Customer Support: For resolving your questions, complaints, and support requests.
• Responsible Gaming: For identifying addiction risks and assisting with setting limits.
• Platform Improvement: For analyzing user experience to improve service quality.
• Security: For preventing unauthorized access, fraudulent activity, and system misuse.

3 Cookies and Tracking Technologies

The eq777 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Essential for the website to function properly — login sessions and security.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For understanding website usage patterns — information is collected in aggregate form.

3.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.

4 Data Sharing and Third Parties

eq777 does not sell your personal information or share it with third parties without authorization. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

To operate our services, we work with trusted technology and payment partners, such as payment gateways and IT infrastructure providers. These partners may only process information under contract and in accordance with the terms of this policy.

4.2 Legal Obligations

Information may be disclosed due to court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.3 Business Changes

In the event of a merger, acquisition, or change in business structure, your information may be transferred to a new entity, with protection ensured in accordance with this policy.

4.4 Explicit Consent

Before sharing your information for any purpose other than those stated above, we will obtain your explicit consent.

5 Data Security Measures

To ensure the security of your information, eq777 applies industry-standard technical and organizational measures:

• SSL Encryption: All our data communications are protected by SSL (Secure Socket Layer) encryption.
• Data Encryption: Strong encryption algorithms are used when storing sensitive information.
• Access Controls: Only authorized staff may access information, and only as needed for their designated role.
• Auditing and Monitoring: Regular audits are conducted to detect unusual activity on the system.
• Secure Payments: All financial transactions are processed through secure channels.
• Staff Training: All staff receive regular training on data protection.

While we apply the highest security measures, it is not entirely possible to guarantee 100% security when transmitting data over the internet. However, in the event of any security breach, we take prompt action and notify affected users where applicable.

6 Data Retention Period

eq777 retains your personal information only for as long as necessary or legally required. The retention policy for various types of information is described below:

6.1 Account Information

Your core information is retained while your account is active. Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.

6.2 Financial Transaction Records

In accordance with financial regulatory guidelines, all transaction records are retained for the required period.

6.3 Marketing Information

If you object to marketing communications, processing of that information will stop and the relevant information will be removed as soon as possible.

7 Your Rights

eq777 believes you should have the greatest possible control over your personal information. Your key rights are described below:

• Right to Access: You have the right to know what information we hold about you. Upon written request, information will be provided within a reasonable time.
• Right to Rectification: You may request that incorrect or outdated information be corrected or updated.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You have the right to object to your information being processed for marketing purposes.
• Right to Data Portability: In certain cases you may request your information in a structured format.
• Right to Withdraw Consent: You may withdraw previously given consent at any time, though the validity of processing carried out before withdrawal remains unaffected.

To exercise any of the above rights, email [email protected] or use the 24/7 live chat on the site.

8 Children's Privacy

The eq777 platform is for users aged 21 and above only. We do not knowingly collect any information from minors. If information from someone under 21 has been collected for any reason, it will be promptly removed upon being brought to our attention and the relevant account will be closed.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9 International Data Transfers

eq777 primarily serves users in Bangladesh. If information needs to be processed outside Bangladesh in any case, we will ensure that the receiving country or organization maintains adequate data protection standards. Such transfers will only be carried out with appropriate safeguards in place in accordance with applicable law.

10 Policy Changes and Updates

eq777 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be changed. For significant changes, we will notify you by email or through the platform.

Continued use of the platform after changes will be considered as your acceptance of the new policy. It is therefore recommended that you review this page regularly.

11 Complaint Resolution

If you have any complaints or concerns about how your information is handled, please contact us directly first. We are committed to resolving your issue as quickly as possible.

Contact options: the site's 24/7 live chat service or email address [email protected].